All customers now have a single login for everything: trip requests, the medicine catalog, orders, and tracking. There are no passwords. Enter your email address on the login page and we'll send you a one-time code to enter. That's it.
Order history from before October 2026 stays archived in our previous system. To request historical logs prior to October 2026, please email info@kingswaycharities.org and we'll pull the records for you.
U.S. licensed physicians and approved ministries/organizations with physician oversight may order medicines. The U.S. licensed medical physician associated with the trip must verify that all medications will only be used in the "Country of Mission" stated on the Mission Trip Registration form. Supplies are restricted to developing/underdeveloped countries only.
No. The physician doesn't need to travel with the shipment. Each organization's advising physician completes an electronic authorization once, and their license must be current through your trip dates.
Kingsway Charities depends on donations from many sources, resulting in varied inventory. We specialize in short-dated medicines that would otherwise be unavailable to the poor. Medicines range from one to six months or longer in dating. Expired items are never distributed.
Log in to your account and submit an order request with your destination, dates, and shipping details at least 4 weeks before travel. This allows time for review, physician verification, and your ordering window.
Base requests on group size and individual carrying capacity. Leftover items may be donated to local medical professionals in the mission country.
You'll receive an email when each trip request is approved, and again at each stage after that: when your order ships and when tracking is available. You can also see your trip's status any time by logging in to your account.
Once your trip is approved, log in with your single account, browse the live catalog (donated and purchased inventory), add items to your cart, and place your order against that trip. We'll pick, pack, and ship with tracking. You can also browse the catalog without logging in to see what's available.
A $25 processing fee applies per donated catalog order per trip, plus weight-based shipping and handling. Larger freight shipments are quoted individually after you submit your order. Container shipments are arranged through your account with Kingsway Charities preparing an offer for your review.
Our goal is to have the supplies reach you about one week before your trip. Timeline depends on physician approval and order submission promptness. Provide packing party dates if repacking is planned.
Notify Kingsway Charities immediately. Return shipped supplies if postponing, as medicine dating may expire before your next trip date.
Log in to your account and open the Orders section for real-time tracking information, or contact Kingsway Charities with your order request number.
Yes. After shipment, Kingsway Charities emails a Confirmation of Shipment including a Certificate of Donation and itemized invoice.
Yes, please complete the trip report form after your trip. This feedback is extremely important to us and helps us improve our service to future mission teams.
Contact us at (276) 466-3014 for questions about forms, procedures, shipping, or warehouse operations. You can also reach us through our contact page.